1. About KDC
Kumbakonam Degree Coffee Powder Company (KDC) operates an online store offering coffee powder and related food products to customers within Tamil Nadu, India.
2. Acceptance of Terms
By using this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
If you do not agree with any part of these terms, please do not use the website or place an order through it.
KDC reserves the right to modify, update, or replace these Terms & Conditions at any time. Any changes will become effective once published on this website.
3. Eligibility
You must be legally capable of entering into a contract under applicable Indian laws to place an order through our website.
By placing an order, you confirm that the information provided by you is accurate and complete.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, weights, ingredients, and other product information displayed on the website are accurate. However:
- Product images are for representation purposes and actual packaging may vary.
- Minor variations in colour, appearance, texture, or packaging may occur.
- Product availability may change without prior notice.
- KDC reserves the right to correct errors or inaccuracies in product information.
For packaged food products, customers should check the product packaging, label, ingredients, nutritional information, allergen information, manufacturing details, expiry/best-before information, and other applicable information before consumption.
5. Product Availability
All products displayed on the website are subject to availability. KDC reserves the right to:
- Limit the quantity of products available for purchase.
- Temporarily remove products from the website.
- Discontinue products.
- Reject or cancel an order where the requested product is unavailable.
If an order is cancelled by KDC due to product unavailability after payment has been made, the applicable amount will be refunded to the customer through the appropriate payment method.
6. Pricing and Taxes
- All product prices displayed on the website are in Indian Rupees (INR).
- Applicable GST is included in the displayed product prices, unless otherwise stated.
- KDC reserves the right to change product prices at any time without prior notice.
- The price applicable to an order will generally be the price displayed on the website at the time the order is placed.
- In the event of an obvious pricing or technical error, KDC reserves the right to cancel the affected order and provide an appropriate refund where applicable.
7. Order Placement
Customers may place orders through the KDC website by selecting the desired products and completing the checkout process. Before confirming an order, customers are responsible for checking:
- Product name and quantity
- Delivery address
- Contact number
- Email address
- Payment details
- Order total
Once an order is successfully placed, an order confirmation may be provided through the contact information supplied by the customer. Receipt of an order confirmation does not necessarily guarantee fulfilment if circumstances arise that prevent KDC from processing the order.
8. Order Cancellation by KDC
KDC reserves the right to cancel or reject an order in circumstances including, but not limited to:
- Product unavailability
- Incorrect or incomplete customer information
- Suspected fraudulent transactions
- Pricing or technical errors
- Delivery restrictions
- Unforeseen operational circumstances
- Violation of these Terms & Conditions
Where applicable, payments received for cancelled orders will be refunded.
9. Payment
KDC accepts the payment methods made available through the website at the time of checkout. Cash on Delivery (COD) is available for eligible orders and delivery locations.
For online payments, customers must provide accurate payment information through the applicable payment gateway.
KDC does not intentionally store complete debit-card, credit-card, UPI, or banking credentials on its own systems. Payment processing may be handled by third-party payment service providers subject to their respective terms and privacy policies.
10. Cash on Delivery
Where COD is available, customers must provide a valid delivery address and contact number.
The customer is responsible for receiving the order and paying the applicable order amount to the delivery personnel at the time of delivery.
KDC reserves the right to restrict or disable COD for certain orders, locations, customers, or circumstances.
11. Shipping and Delivery
KDC currently provides delivery services within Tamil Nadu, India, subject to serviceability of the delivery location.
The estimated delivery time is generally 3–7 business days from successful order processing.
Delivery timelines are estimates and may vary due to:
- Public holidays
- Weather conditions
- Transportation delays
- Natural disasters
- Logistics or courier issues
- Incorrect delivery information
- Unavailability of the recipient
- Other circumstances beyond KDC's reasonable control
KDC will make reasonable efforts to deliver orders within the estimated timeframe but does not guarantee delivery on a specific date unless expressly stated.
12. Delivery Address
Customers must provide a complete and accurate delivery address while placing an order. KDC will not be responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect phone number
- Customer being unavailable to receive the order
Customers should ensure that someone is available to receive the package at the provided delivery address.
13. Inspection Upon Delivery
Customers are encouraged to inspect the package at the time of delivery, where reasonably possible.
If the package appears visibly damaged, tampered with, leaking, or otherwise compromised, the customer should document the condition through photographs/videos and contact KDC customer support as soon as possible.
14. Returns and Refunds
14.1 No General Returns
Customers cannot return products due to:
- Change of mind
- Incorrect product preference
- Taste preference
- Personal preference
- Ordering the wrong quantity
- Simply not wanting the product after delivery
14.2 Damaged or Defective Products
Refunds or replacement consideration will be limited to products that are:
- Damaged during transportation
- Defective
- Incorrectly supplied by KDC
- Otherwise materially compromised before or during delivery
Customers should contact KDC customer support as soon as possible after receiving the order. The customer may be required to provide:
- Order number
- Photographs of the package
- Photographs of the product
- Photographs of the shipping label
- A description of the issue
- Other reasonable information required to verify the claim
KDC will review the complaint and determine the appropriate resolution.
14.3 Refund Approval
Refunds are provided only for eligible defective or damaged units, subject to verification and approval by KDC.
Where a refund is approved, it will generally be processed through the applicable payment method or another suitable method communicated by KDC.
For COD orders, KDC may request appropriate bank or UPI details for processing an approved refund.
15. Refund Limitations
A refund will not normally be provided where:
- The product has been opened or consumed and no genuine defect is established.
- The customer simply dislikes the taste or flavour.
- The customer changes their mind after purchase.
- The customer ordered the wrong quantity.
- The product was stored improperly after delivery.
- The product was damaged after delivery due to customer handling.
- The customer fails to provide reasonable evidence of the claimed damage or defect.
- The claim does not meet KDC's eligibility requirements.
16. Food Product Storage and Usage
Customers are responsible for storing coffee powder and other food products according to the instructions provided on the product packaging.
To maintain product quality, customers should follow the recommended storage conditions and use the product within the applicable best-before/expiry period.
KDC is not responsible for quality issues caused by improper storage, handling, exposure to moisture, heat, contamination, or other conditions occurring after successful delivery.
17. Promotions and Discount Offers
KDC may offer promotional campaigns, discount codes, special prices, or other offers from time to time. Unless otherwise specified:
- Promotional offers may have limited validity.
- Offers may be subject to specific eligibility conditions.
- Multiple offers may not always be combined.
- KDC reserves the right to modify or withdraw an offer.
- Promotional offers cannot be exchanged for cash.
- Additional terms may apply to individual promotional campaigns.
18. Customer Account
If account registration is available, customers are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their account.
Customers must provide accurate information and promptly update information when necessary.
KDC reserves the right to suspend or terminate accounts where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms & Conditions.
19. Website Usage
Customers agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with website functionality.
- Introduce malicious software, viruses, or harmful code.
- Copy or reproduce website content without permission.
- Use automated systems to improperly collect website information.
- Misuse promotional offers.
- Conduct fraudulent transactions.
KDC reserves the right to restrict access to users who violate these requirements.
20. Intellectual Property
All website content, including but not limited to:
- Brand name
- Logo
- Product images
- Text
- Graphics
- Designs
- Website layout
- Videos
- Marketing materials
is owned by or licensed to KDC unless otherwise stated. Such content may not be copied, reproduced, modified, distributed, republished, or commercially used without prior written permission.
21. Customer Reviews and Feedback
Customers may have opportunities to submit reviews, comments, feedback, photographs, or other content. By submitting such content, the customer confirms that the content:
- Is truthful to the best of their knowledge.
- Does not violate applicable laws.
- Does not contain abusive, defamatory, obscene, or unlawful material.
- Does not infringe another person's intellectual property or privacy rights.
KDC reserves the right to remove content that violates these requirements.
22. Third-Party Services
The website may use third-party services including payment gateways, logistics providers, analytics services, hosting providers, communication services, or other technology providers.
Use of such services may be subject to the respective third party's terms and policies.
KDC is not responsible for independent failures or actions of third-party service providers beyond its reasonable control.
23. Website Availability
KDC aims to keep the website available and functional; however, uninterrupted availability cannot be guaranteed. The website may occasionally be unavailable due to:
- Maintenance
- Technical problems
- Server issues
- Security incidents
- Software updates
- Network failures
- Circumstances beyond KDC's control
KDC reserves the right to modify, suspend, or discontinue any part of the website when reasonably necessary.
24. Limitation of Liability
To the extent permitted by applicable law, KDC will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or statutory protections that cannot legally be excluded under applicable law.
25. Force Majeure
KDC will not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, epidemics, infrastructure failures, or other unforeseen events.
26. Privacy
KDC may collect and process customer information required to operate the website, process orders, make deliveries, provide customer support, and fulfil other legitimate business purposes.
Use of personal information is governed by KDC's Privacy Policy, which forms part of these website terms.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or transactions with KDC shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.
28. Changes to These Terms
KDC may update these Terms & Conditions from time to time. The latest version will be published on this website with the applicable "Last Updated" date.
Customers are encouraged to review these terms periodically.
29. Contact Us
For questions, complaints, product issues, damaged deliveries, refund requests, or other customer-support matters, please contact us:
We will make reasonable efforts to respond to customer enquiries and resolve eligible complaints as promptly as possible.
By using the KDC website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.